Technology
In an increasingly advanced technological world, technology plays a major role in education, accelerated by the pandemic. The technology competency area as defined by ACPA and NASPA (2015) “focuses on the use of digital tools, resources, and technologies for the advancement of student learning, development, and success as well as the improved performance of student affairs professionals” (p. 33). Throughout my experience in the higher education field, I have had the opportunity to receive training and utilize various software and platforms thereby increasing my technological literacy. Below are the outcomes that I have met in this competency area and the experiences that have helped me achieve them. In a new environment, I will continue to learn new software tools and stay current with technological advancements and trends to maximize student learning and engagement, gather and analyze data, distribute information, and increase accessibility.
Foundational Competency Outcome
Related Experience
Demonstrate adaptability in the face of fast-paced technological change.
Quickly learning and becoming proficient at a variety of new technologies and navigation systems required by my various roles such as CRM Salesforce and AdRx Advising Records.
Remain current on student and educator adoption patterns of new technologies and familiarize oneself with the purpose and functionality of those technologies.
Training new student staff on new technologies required to be effective in their roles such as submitting forms and duty logs in Roompact and navigating Microsoft Teams platforms and shared files.
Troubleshoot basic software, hardware, and connectivity problems and refer more complex problems to an appropriate information technology administrator.
Troubleshooting access issues in mailroom and CSGold for residents who were transferring centers.
Model and promote equitable and inclusive practices by ensuring all participants in educational endeavors can access and utilize necessary tools for success.
Creating training modules on Canvas for newly hired academic advisors and ensuring that the content is accessible by including alt text, using a high-contrast color scheme in PowerPoints when training staff, and distributing electronic copies of the materials.
Appropriately utilize social media and other digital communication and collaboration tools to market and promote advising, programming, and other learning-focused interventions and to engage students in these activities.
Utilizing virtual platforms such as websites, QR codes, social media, and communication apps to promote events and engage residential communities, and guiding student leaders on this practice to maximize their event attendance.
Intermediate Competency Outcome
Related Experience
Model and promote adaptability among students, colleagues, and educational stakeholders in the face of fast-paced technological change and demonstrate openness to the introduction of new digital tools by others.
Offering a variety of platforms for students and residents to engage with as an alternative to in person meetings to promote accessibility, such as Zoom, Teams calls, Google forms, Qualtrics.